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FAQ

When will my items Ship?

Depending on the location of the item you purchased, the majority of orders leave the warehouse within 3-5 days

 

When should I expect to receive my order?

Once your order has left our warehouse, you should expect to receive your order within 14-21 days.

For International orders, you should expect a 20-30 day shipping time.

 

Why will it take so long to receive my order?

Since we ship from warehouses across a wide number of locations, it can be difficult to predict how long it will take to get to you. Also, we have been able to negotiate some amazing deals with our suppliers – however these super savings do come at a slight delay in their shipping to you.

 

Will my items be shipped in the one package?

For logistical reasons, your items may arrive in separate packages, particularly if they are coming from different warehouses. While we make every effort to ship to you in the one package, it would be fair and transparent to let you know that occasionally they will arrive at different times and in different packages.

 

How secure is your website?

At Rosa Lee West, we are fanatical about keeping your important transaction data safe and secure. This is why we insist on the latest state-of-the-art Secure Socket Layer (SSL) technology for your purchases. Your credit card details are securely used to process your order and are not stored thereafter.

 

What if I need to ask you something about my order?

We’d be happy to hear from you. Our customer support team is ready & waiting to hear from you, and would be thrilled to have the opportunity to help you with your order. Just CLICK HERE to go to our contact page.